Frequently Asked Questions
Everything you need to know about Bern Helmets, shipping, and head protection technology.
How do I determine my correct helmet size?
To find your perfect fit, wrap a measuring tape around the widest part of your head—usually about one inch above your eyebrows. Compare your measurement in centimeters to the size chart on each product page. Our 'Compass Fit' system allows for micro-adjustments to ensure a secure feel.
What is the difference between MIPS and standard helmets?
MIPS (Multi-directional Impact Protection System) is a leading technology designed to reduce rotational forces that can result from certain impacts. While all our helmets meet safety standards, MIPS-equipped models provide an extra layer of protection for your brain during angled falls.
Are Bern helmets certified for multiple sports?
Many of our helmets feature 'All-Season' certification, meaning they are rated for both bike and snow sports. Please check the specific product description for CPSC, EN1078, or EN1077 ratings to ensure the helmet matches your intended activity.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. If the helmet doesn't fit or meet your expectations, you can initiate a return through our online portal for a refund or exchange.
Do you offer a crash replacement program?
Yes, we care about your safety. If you are involved in a crash that damages your Bern helmet, we offer a discount on a replacement. Please contact our customer support team with photos of the damaged helmet and proof of purchase to apply.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-7 business days. Expedited shipping options are available at checkout if you need your gear sooner for an upcoming trip.